ConnectOnCall Data Breach Affects Over 900,000 Individuals
In a significant cybersecurity incident, healthcare software provider ConnectOnCall has disclosed a data breach that has compromised the personal and health information of more than 900,000 individuals.
Details of the Breach
On May 12, 2024, ConnectOnCall detected suspicious activity within its platform. Subsequent investigations revealed that unauthorized access to the system occurred between February 16 and May 12, 2024. During this period, an unknown third party accessed sensitive data, including:
- Full names
- Phone numbers
- Dates of birth
- Social Security numbers
- Medical record numbers
- Health-related information such as conditions, treatments, and prescriptions
The breach has impacted approximately 914,138 individuals.
Company Response
Upon discovering the breach, ConnectOnCall took immediate action by taking its services offline to prevent further unauthorized access. The company engaged cybersecurity experts to assist in the investigation and restoration of services in a secure environment. Additionally, federal law enforcement agencies were notified to aid in the investigation.
Potential Risks to Affected Individuals
The exposure of personal and health information poses significant risks, including identity theft and fraud. Although there is currently no evidence of misuse of the compromised data, affected individuals are advised to remain vigilant. ConnectOnCall is offering identity and credit monitoring services through Kroll to those whose Social Security numbers were impacted.
Legal Actions and Investigations
In response to the breach, law firms such as Edelson Lechtzin LLP are investigating potential claims on behalf of affected individuals, focusing on data privacy violations by ConnectOnCall.
Recommendations for Affected Individuals
If you have been notified of potential exposure in this data breach, it is crucial to:
- Monitor your financial accounts and credit reports for any unusual activity.
- Consider placing fraud alerts or credit freezes on your credit files.
- Utilize the identity and credit monitoring services offered by ConnectOnCall.
- Report any suspected identity theft or fraud to your health plan, insurer, or financial institution promptly.
Staying informed and proactive is essential in mitigating potential risks associated with this data breach.